Refund policy

1. Return Eligibility:

• Items must be returned within [30 days] of the delivery date.
• To be eligible for a return, the item must be in its original packaging, and in the same condition as received.
• Certain items are non-returnable, including:
  
• Mystery Box
• Sale or clearance items
• Perishable goods (e.g., skincare products, cosmetics)
  

2. Return Process:

• To initiate a return, please contact us at with your order number and reason for the return.
• Unfortunately the cost of return shipping will be deducted from the refund or covered by the customer. 

3. Refunds:

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within [Insert Processing Time, e.g., 7-14 business days].
• Shipping fees are non-refundable.

4. Exchanges:

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same product, email us at [Insert Email Address].

5. Late or Missing Refunds:

• If you haven’t received a refund within the stated timeframe, please:
  
• Check your bank account.
• Contact your credit card company; it may take some time before the refund is officially posted.
• If the issue persists, contact us at [Insert Email Address].
• 
  

6. Damaged or Defective Items:

• If you receive a damaged or defective item, notify us within [Insert Timeframe, e.g., 7 days] of delivery with photos of the damage.